(https://ww.hopefordstreams.com) ("Website"). By placing an order through this
The website you will be agreeing to the terms below. These are provided to ensure
Both parties are aware of and agree upon this arrangement to mutually protect
And set expectations on our service.
Web site, but from time-to-time there may be a stock discrepancy and we will not
Be able to fulfill all your items at the time of purchase. In this instance, we will
Fulfill the available products to you, and contact you about whether you would
Prefer to await restocking of the backordered item or if you would prefer for us
To process a refund.
Shipping costs are calculated during checkout based on the following:
Where applicable, shipping costs will be based on the price of the individual item as follows.
$0.00 to $30.00 $5.00
$30.00 to $60.00 $10.00
$60.00 or more. $15.00
Hopeford Streams will happily accept returns due to change of mind as long as a
request to return is received by us within 2 days of receipt of item and are
returned to us in original packaging, unused and in resalable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
(Hopeford Streams) will refund the value of the goods returned but will NOT
refund the value of any shipping paid.
is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Hopeford Streams
to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
any time before the order has been dispatched.
are unable to offer couriers services to these locations.
this service using courier services.
dispatch the rest of the order.
can conduct an investigation
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
any additional fees to be paid by customer upon arrival in destination country
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
their investigation into the claim.